Business Phone Systems for
Law Firms
- New-enquiry routingAuto attendant, ring groups and queues — every plan
- Defined after-hours intakeSchedules and forwarding — every plan; staffing supplied by the firm
- Messages to the assigned recipientVoicemail-to-email — every plan; review permissions
- Attorneys away from the officeBusiness extensions through mobile and computer apps — every plan
Who sets up business phone systems for law firms?
VoIP Services Now is the business phone service run by SRS Networks, a Salinas, California company operating since 1996. Law firms can use ring groups, schedules and voicemail-to-email on every plan. Call recording is included on Pro; whether and when to record remains the firm’s decision, with its own access and professional obligations. Service starts at $11.99 per user per month with a 1-year commitment, plus taxes and regulatory fees. Optional equipment rental and onsite installation are separate. Call (866) 601-3636.
What Do Law Firms Need from a Phone System?
A prospective client calling the main number and an existing client trying to reach their attorney have different needs. A brief intake route can reach the available staff without forcing a caller to identify a department they do not understand. Define the backup when intake staff are occupied rather than relying on a long ring time.
A named mailbox is useful only if the recipient and access are appropriate. Review forwarding, voicemail email destinations, app access and account administration as part of the firm’s own information-handling process. A phone feature does not establish privilege or make a shared inbox confidential.
A long-established number may appear in many places the firm cannot quickly update. Inventory it with any direct numbers before a provider change. Carrier eligibility and account records need checking; keep current service active until the transfer and test calls are complete.
How We Configure a Phone System for Law Firms
| What you need | Feature or scope to confirm |
|---|---|
| New-enquiry routing | Auto attendant, ring groups and queues — every plan |
| Defined after-hours intake | Schedules and forwarding — every plan; staffing supplied by the firm |
| Messages to the assigned recipient | Voicemail-to-email — every plan; review permissions |
| Attorneys away from the office | Business extensions through mobile and computer apps — every plan |
| Optional records of conversations | Call recording included on Pro; firm-approved use and access |
| Established published numbers | Number-porting review and carrier coordination |
What Should Law Firms Include in a Quote Enquiry?
- Separate new intake, existing-client calls and internal transfers using generic role names, not client or matter details.
- Identify mailbox recipients and the firm’s decision on recording, retention and administrator access.
- List published numbers, current carrier, users and device requirements; reserve private account records for secure exchange.
An acceptance example to agree: Use a fictional caller to test new intake, an unavailable attorney and the after-hours fallback. Confirm the message reaches only the intended recipient and outbound caller ID is correct.
Fill in one row per location. Start with counts and roles; keep passwords and transfer PINs out of the worksheet. No email is needed to download it.
Compare the Work Behind the Monthly Rate
| Compared on | Ask every provider | VoIP Services Now |
|---|---|---|
| Physical installation | Who installs, which devices, and what work is excluded? | Onsite installation is available and quoted separately for your site. |
| When call quality drops | Who investigates the account, local network and internet connection? | Support can investigate call signalling and the network path. Agree access and responsibility for third-party network changes. |
| Cabling or a new drop | Is it included, separately priced or assigned to another vendor? | Network and cabling work can be scoped with SRS Networks. It is not included in a user-plan price. |
| Contract | What is the term, equipment ownership and cancellation obligation? | Monthly with a 1-year commitment, or month-to-month at a higher rate. A committed plan bills for 90 days after cancellation is requested; rented equipment must be returned. |
Installed Onsite Nationwide, and Locally from Salinas
Other Industries We Set Up Phone Systems For
Plan a phone system for law firms
Get a phone-service quote with the installation scope spelled out. Compare the whole job before deciding which provider fits.
Request a phone-system quote
Step 1 — What do you need?
What to settle before you switch
- 1
We review your requirements
Start with users, site locations and the system you have today. You do not need a finished specification to ask for a quote.
- 2
Separate service, equipment and installation
Ask for the recurring plan, optional desk phones, onsite work and applicable fees to be shown separately. Site readiness and devices determine the installation scope.
- 3
Agree the port and installation plan
Contract dates, site access and carrier confirmation shape the target cutover. Keep current service active until the number transfer is confirmed complete.
Law Firm Phone System FAQs
Can new intake reach a group instead of one attorney?
Can messages be separated by attorney or role?
Should we record client calls?
Can attorneys call from a mobile using the firm number?
What happens to calls outside intake hours?
Can we keep a number used on older records?
Can you coordinate with our legal IT provider?
What belongs in the initial law-firm enquiry?
Get a Quote Built for
Law Firms
Tell us your extension count and current provider. We price the port and the install together.
845 West Market Street, Suite P, Salinas · Support 24/7 · No multi-year contracts