Installed onsite nationwide(866) 601-3636
VoIP Services Now
Features

Business Phone System Features,
Grouped by Problem, Not by Upsell

Every VoIP Services Now plan includes an auto attendant, ring groups, call queues, voicemail-to-email, video meetings, HIPAA-compliant voice, and e911. Texting starts on Plus at $15.99, and call recording comes with Pro at $19.99, per user per month with a 1-year commitment.
Organised by what goes wrong with a business phone system — routing, records, reachability, and the numbers you already own — not by which plan it upsells.
See which plan has what Get a Quote (866) 601-3636
Quick Answer

What features come with a VoIP Services Now phone system?

VoIP Services Now is the business phone service run by SRS Networks, a Salinas, California company operating since 1996. Every plan, from $11.99 per user per month with a 1-year commitment, includes an auto attendant, ring groups, call queues, schedules, voicemail-to-email, video meetings for up to 100 participants, HIPAA-compliant voice and video with a BAA available, and nationwide e911. Plus adds sending business texts and voicemail transcription; Pro adds call recording, CRM integrations and 10-year data retention, and recording is $8 a month on Basic and Plus. Call (866) 601-3636.

Call Handling

An Auto Attendant, Ring Groups, and Queues Get the Call to the Right Person

Most phone-system complaints are routing complaints. These are the controls that decide who rings, when, and what the caller hears while it happens.

Auto attendant (IVR)

Menu trees with recorded prompts. Included on every plan, not held back for an upgrade.

Ring groups

Ring a set of extensions together or in sequence.

Call queues

Hold callers in order with position announcements instead of dumping them to voicemail.

Schedules

Route differently by time of day, day of week, and holidays.

Call forwarding

Send a line to a mobile, another extension, or an outside number.

Do not disturb

Per-extension, without taking the line out of the group.

Hold music

Upload your own, or use the default set.

Custom greetings

Recorded or uploaded per menu, per queue, per extension.

Messaging & Meetings

Business Texting, Video Meetings, and Voicemail-to-Email on the Same System

The phone number is the anchor, but most conversations now start as a text and end as a video call.

Business SMS

Text from the business number, not a personal mobile. Every plan receives texts; sending them is on Plus and Pro.

Video meetings

Up to 100 participants.

Voicemail-to-email

Audio file delivered to the inbox, with a written transcript on Plus and Pro.

Mobile and desktop apps

The extension travels — same number, same routing, off-site.

Online fax

Every user can receive faxes. Sending them needs an online fax line, included on Plus and Pro or $4.99 a month on Basic.

Voice tagging

When several menu options ring the same phone, it tells you which option the caller picked before you answer.

Unified communications: calling, video meetings, and texting on one system

Compliance & Records

HIPAA-Compliant Voice, Call Recording, and 10-Year Retention for Regulated Offices

If you are in healthcare, finance, or law, this group is the reason you are shopping. A phone system that cannot produce a record is a liability, not a utility.

HIPAA-compliant voice and video

Covered calling and meetings for clinical environments.

Business Associate Agreement

A signed BAA is available — ask for it during scoping, not after go-live.

Call recording

Included on Pro, $8 a month on Basic and Plus. Record every call, or only the conversations you choose.

10-year data retention

On the Pro plan.

Nationwide e911

Basic and Enhanced e911, with the registered address on file per extension.

Numbers & Integrations

Keep the Numbers You Have, Add the Ones You Need, and Connect Your CRM

Keeping the number you have had for fifteen years is usually the whole decision. It ports.

Number porting

Bring existing numbers across, with no port-in fee. We handle the paperwork and schedule the cut.

Custom phone numbers

New local or toll-free numbers where you need them.

International calling

Enabled per extension so it can be controlled. Customers outside the U.S. can also be given a local number to reach you on.

CRM integrations

On the Pro plan. Supported third-party apps connect to the platform for screen pops and logging.

Fax machine line

A physical fax machine or MFP gets its own line and number, $13.99 a month with a 1-year commitment, Grandstream adapter included.

Analog device support

Paging amps and alarm dialers stay in service behind an analog adapter.

Fax machine lines: a line of its own for a fax machine or MFP, adapter included

The Difference

The 25 Features That Get Used, Not Every Line on the Platform

That is 25 features named specifically, out of a platform that publishes more than 40 and 50 standard voice features on top. We have not listed all of them, because a list of everything is a list nobody reads and it is not how anyone chooses a phone system.

If something you need is not here, ask on the call. The answer is sometimes no, and a straight no now is cheaper than discovering it in month two.

See plans and pricing
Before You Buy

When We Are Not Your Best Option

If you are shopping on feature count, we will lose that comparison to a national provider with a longer list, and you should let us. What is on this page is what gets used. What is on their page includes everything anyone ever asked for.

The features that genuinely do not exist here are contact-centre ones: predictive dialling, agent scripting, workforce management. If those are on your requirement list, buy a contact-centre platform.

Turn a feature list into a call-handling specification

Ask what a caller should experience, then choose the configuration that produces it. A checked feature box does not establish the destination, schedule or permission your business needs.

An unanswered call
Decide whether several people should ring together, callers should wait in a queue or a message should reach a named owner. Document the busy and unanswered cases separately; neither a queue nor an auto attendant guarantees someone will answer.
Closing time and holidays
Write the opening schedule and after-hours destination. Pick who approves holiday exceptions and who can request a change. Test the closing rule using a temporary agreed schedule rather than waiting for a real missed call.
Access and record handling
Specify who can hear voicemail, use recordings and change routing. Check the published plan matrix for the required tier or add-on. For a required integration, name the application and verify the actual workflow before purchase.

A practical acceptance check

Make an outside call during the agreed open, busy, unanswered and closed cases. Compare the greeting and destination with the written specification. Add a transfer and outbound caller-ID check for the roles that need them.

What to tell us first

Describe the call that is difficult today, who should receive it and what should happen when nobody answers. Include any required texting, recording or CRM workflow so the quote can identify the appropriate plan.

Tell us about your office

Get a phone-service quote with the installation scope spelled out. Compare the whole job before deciding which provider fits.

Request a phone-system quote

Step 1 — What do you need?

Your contact details

Only the four contact fields marked * are required. Add project details if you have them; you can discuss the rest with our team.

Privacy Policy · SMS Terms

For multiple sites, list the cities. We confirm installation scope for each address.

Anything still on a copper line? (optional)

Describe your call-routing or installation needs. Do not include passwords, account PINs, payment details or patient information.

A member of our team calls back, usually within one business day. Your details are never sold.

What to settle before you switch

  1. 1

    We review your requirements

    Start with users, site locations and the system you have today. You do not need a finished specification to ask for a quote.

  2. 2

    Separate service, equipment and installation

    Ask for the recurring plan, optional desk phones, onsite work and applicable fees to be shown separately. Site readiness and devices determine the installation scope.

  3. 3

    Agree the port and installation plan

    Contract dates, site access and carrier confirmation shape the target cutover. Keep current service active until the number transfer is confirmed complete.

Frequently Asked

Business Phone System Feature FAQs

Is the auto attendant really on the entry plan?
Yes. Basic, from $11.99 per user per month with a 1-year commitment, includes the auto attendant and the 50 standard voice features. Most providers gate the auto attendant behind a mid tier, which is how the entry price you were shown becomes the mid-tier price you pay.
What is the difference between a ring group and a queue?
A ring group rings several phones at once or in turn, and when nobody answers the caller goes to voicemail. A queue holds callers in order, tells them their position, and keeps them until someone is free. Ring groups suit a small office; queues are what you want when the phones can genuinely all be busy.
Can we record calls?
Yes. It is included on Pro and an $8-a-month add-on on Basic and Plus, per extension or per queue. The system plays a recording announcement automatically. Confirm the configuration, access permissions and your business’s recording requirements before enabling it.
Does the system do video meetings?
Yes, up to 100 participants on every plan. For most small offices that removes a separate meetings subscription.
How does e911 work with VoIP?
Each extension has a registered service address so emergency services get a location rather than a routing guess. Nationwide Basic and Enhanced e911 are included. If someone moves desks between buildings, the registered address has to be updated — that is the one thing people forget.
Can we keep faxing?
Yes, two ways. Online fax is built into the platform: every user can receive faxes, and sending needs an online fax line, included on Plus and Pro or $4.99 a month on Basic. A physical fax machine or MFP can go on a fax machine line instead: $13.99 a month with a 1-year commitment, Grandstream adapter included.
What integrates with our CRM?
On Pro, the platform connects to supported third-party applications. Which ones depends on what you run, so bring the specific product to the scoping call — we would rather check than promise.
Is there a feature we should be asking about that is not on this list?
Schedules. It is the least exciting item here and the one that fixes the most complaints, because most missed-call problems turn out to be a routing rule that never changes by time of day.

Get a Quote on Your Phone System

Tell us your extension count and current provider. We price the port and the install together.

Get a Quote Call (866) 601-3636

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