Business VoIP Pricing From $11.99
per User with a 1-Year Commitment
Three VoIP Service Plans, Priced per User
Basic
per user / month
Promo through Dec 30, 2026$119.90 / month for 10 users
Dial tone done properly. Every standard voice feature plus an auto attendant, which most providers hold back for a higher tier.
- 50 standard voice features
- Auto attendant (IVR) included
- Voicemail-to-email
- Call queues, ring groups, and call forwarding
- Hold music, greetings, and schedules
- Video meetings up to 100 participants
- HIPAA-compliant voice and video
- Unlimited inbound texts
- Nationwide e911
- Mobile and desktop apps
- 24/7 support
Offices that need reliable calling, an auto attendant, and voicemail that reaches email.
Get startedSee termsPlus
per user / month
Promo through Dec 30, 2026$159.90 / month for 10 users
Adds two-way business texting and voicemail you can read instead of play back. This is where most multi-person offices land.
- Everything in Basic
- Send business texts (carrier registration required)
- Voicemail transcription
- AI call routing
- One additional number per user
- Online fax line for sending faxes included
Offices that text customers from the business number, and anyone who would rather read a voicemail than listen to it.
Get startedSee termsPro
per user / month
Promo through Dec 30, 2026$199.90 / month for 10 users
The records tier. Call recording is included, and ten years of data retention is the line item that matters in a regulated shop.
- Everything in Plus
- Call recording included
- Call analytics
- Appointment scheduling
- CRM and third-party app integrations
- 10-year data retention
Regulated offices — clinics, finance, legal — and anyone who has to produce records years later.
Get startedSee termsSwitching from Vonage, RingCentral or another provider?
- No multi-year contracts.
- Same price at 5 users or 500.
- Phones available with a 1-year commitment.
- We match a competitor's quote when we can.
Per user, per month, plus taxes and regulatory fees. Monthly with a 1-year commitment, or month-to-month at a 30% surcharge with no promo pricing. No multi-year contracts. Same price at any seat count. 30-day money-back guarantee on user fees.
Promo pricing on monthly plans with a 1-year commitment, through December 30, 2026.
Monthly totals for 10 users with a 1-year commitment: Basic $119.90, Plus $159.90, Pro $199.90.
Pricing 50 seats or more across several sites? Enterprise phone service
How much does business VoIP cost per user?
VoIP Services Now is the business phone service run by SRS Networks, a Salinas, California company operating since 1996. Its three business VoIP phone plans are Basic $11.99, Plus $15.99 and Pro $19.99 per user per month through December 30, 2026 (regularly $14.99, $18.99, and $24.99) with a 1-year commitment, plus taxes and fees. Month-to-month is the regular price plus 30%. Desk phones rent for $7 or $9 a month with a 1-year commitment; installation is quoted separately. No multi-year contracts; 30-day money-back guarantee on user fees. Call (866) 601-3636.
Voice Over IP Plans Compared Line by Line
| Feature | Basic$11.99/user, 1-yr commitment | Plus$15.99/user, 1-yr commitment | Pro$19.99/user, 1-yr commitment |
|---|---|---|---|
| Account | |||
| Calling in the US and Canada | Unlimited* | Unlimited* | Unlimited* |
| Inbound text messages | Unlimited | Unlimited | Unlimited |
| Outbound text messages | Outbound text messages is not included on Basic | Outbound text messages is included on Plus | Outbound text messages is included on Pro |
| Main company phone number | Main company phone number is included on Basic | Main company phone number is included on Plus | Main company phone number is included on Pro |
| One additional number per user | One additional number per user is not included on Basic | One additional number per user is included on Plus | One additional number per user is included on Pro |
| 24/7 support | 24/7 support is included on Basic | 24/7 support is included on Plus | 24/7 support is included on Pro |
| Online account administration | Online account administration is included on Basic | Online account administration is included on Plus | Online account administration is included on Pro |
| 10-year data retention | 10-year data retention is not included on Basic | 10-year data retention is not included on Plus | 10-year data retention is included on Pro |
| Voice | |||
| MaxSIM mobility compatible | MaxSIM mobility compatible is included on Basic | MaxSIM mobility compatible is included on Plus | MaxSIM mobility compatible is included on Pro |
| Unlimited audio conferencing | Unlimited audio conferencing is included on Basic | Unlimited audio conferencing is included on Plus | Unlimited audio conferencing is included on Pro |
| Auto attendant (menus) | Auto attendant (menus) is included on Basic | Auto attendant (menus) is included on Plus | Auto attendant (menus) is included on Pro |
| Business-hours call handling | Business-hours call handling is included on Basic | Business-hours call handling is included on Plus | Business-hours call handling is included on Pro |
| Call analytics | Call analytics is not included on Basic | Call analytics is not included on Plus | Call analytics is included on Pro |
| Call logs | Call logs is included on Basic | Call logs is included on Plus | Call logs is included on Pro |
| Call recording | $8/mo | $8/mo | Call recording is included on Pro |
| Greetings | Greetings is included on Basic | Greetings is included on Plus | Greetings is included on Pro |
| HIPAA-compliant voice | HIPAA-compliant voice is included on Basic | HIPAA-compliant voice is included on Plus | HIPAA-compliant voice is included on Pro |
| Hold music | Hold music is included on Basic | Hold music is included on Plus | Hold music is included on Pro |
| Mobile apps | Mobile apps is included on Basic | Mobile apps is included on Plus | Mobile apps is included on Pro |
| IP desk phone compatible | IP desk phone compatible is included on Basic | IP desk phone compatible is included on Plus | IP desk phone compatible is included on Pro |
| Video | |||
| Meetings with up to 100 participants | Meetings with up to 100 participants is included on Basic | Meetings with up to 100 participants is included on Plus | Meetings with up to 100 participants is included on Pro |
| Unlimited meeting duration | Unlimited meeting duration is included on Basic | Unlimited meeting duration is included on Plus | Unlimited meeting duration is included on Pro |
| HIPAA-compliant video | HIPAA-compliant video is included on Basic | HIPAA-compliant video is included on Plus | HIPAA-compliant video is included on Pro |
| Video recording | Video recording is included on Basic | Video recording is included on Plus | Video recording is included on Pro |
| Productivity | |||
| CRM integration | CRM integration is not included on Basic | CRM integration is not included on Plus | CRM integration is included on Pro |
| Online fax | $4.99/mo | Online fax is included on Plus | Online fax is included on Pro |
| Fax machine line, adapter included | $13.99/mo | $13.99/mo | $13.99/mo |
| AI call routing | AI call routing is not included on Basic | AI call routing is included on Plus | AI call routing is included on Pro |
| Appointment scheduling | Appointment scheduling is not included on Basic | Appointment scheduling is not included on Plus | Appointment scheduling is included on Pro |
| Voicemail transcription | Voicemail transcription is not included on Basic | Voicemail transcription is included on Plus | Voicemail transcription is included on Pro |
* Unlimited calling covers the US and many Canadian area codes, one call at a time per user. A second call at the same time on the same user is billed per minute. International calls are billed separately, and inbound calls to your toll-free numbers are billed at market rates. Normal business use only. See Pricing Terms.
Unified communications: calling, video meetings, and texting on one system
Three Things That Are Not a Plan Tier
MaxSIM
Business calls through the phone's own dialer
Make and receive calls and texts on your business number using the mobile's native dialer, over the cellular voice network rather than a data connection. Calls carry your company number without running through an app, so they keep working where data coverage is poor.
Live Answer-Connect
A live receptionist, 24 hours a day
A staffed answering service that picks up your calls around the clock, so a caller reaches a person instead of voicemail outside office hours. Available on any plan.
Custom Number
A number people can remember
A chosen or vanity number in place of whatever the carrier assigns, for businesses that put the number on vehicles, signage, or print where being memorable is worth paying for.
Important Details Behind the Per-User Price
- 1.Federal and state taxes and regulatory fees are added to your monthly invoice.
- 2.Promotional pricing applies to plans with a 1-year commitment purchased through December 30, 2026. Month-to-month plans are billed at the regular rate plus 30%.
- 3.Desk phones are available to rent on plans with a 1-year commitment: $7 per month for a standard phone and $9 for an executive phone. Rented equipment remains the property of VOIP Services Now and must be returned before service is fully cancelled.
- 4.Onsite installation is quoted separately.
- 5.Unlimited calling covers calls to the United States and many Canadian area codes, one call at a time per user. If a user is on more than one call at once, only the first is unlimited and the others are billed per minute. International calls are billed separately, and inbound calls to your toll-free numbers are billed at market rates.
- 6.International calling is switched on by request through support. A $200 deposit may be required as a fraud control.
- 7.The 30-day money-back guarantee covers user fees and fax machine line fees. Premium numbers are not refundable.
- 8.Plans with a 1-year commitment may be cancelled at any time. Service is billed for 90 days from the date of the cancellation request. Month-to-month plans cancel at the end of the billing period.
- 9.We match a competitor's price when we can. A match needs the other provider's written quote for comparable service, covers the per-user service price, and is confirmed in your quote before you order.
- 10.Outbound text messaging requires carrier registration, and US carriers charge fees for it that are billed on to you.
- 11.All plans carry a fair-use policy across voice, text, and video. Usage is expected to stay within normal business levels. Unlimited calling is for normal business conversations, not call centres, sales or support hotlines that take calls in bulk, telemarketing campaigns or high-volume outbound dialling, auto-dialling, call blasting, robocalls, marketing campaigns, or forwarding a number into another phone system without our written agreement. Unusually high usage may be moved to metered billing after notice.
- 12.Business texting is one-to-one. Bulk and automated messaging is available at additional cost.
- 13.Every user can receive faxes. Sending them needs an online fax line, which Plus and Pro include and Basic can add for $4.99 a month.
- 14.A fax machine line, for a physical fax machine or multifunction printer, is $13.99 per line per month, available only with a 1-year commitment, and includes a Grandstream analog adapter, which remains the property of VOIP Services Now and must be returned before service is fully cancelled. It can be bought without any user seats. Faxing on it is unlimited to the United States and many Canadian area codes, for normal business use; international faxing follows the international calling terms. Fax over an internet connection is best effort, so each machine is tested before the line is relied on.
- 15.Porting your existing numbers in carries no port-in fee.
The Cheapest Seat Is Not the Cheapest Phone System
The per-user line is the part everyone compares, and it is rarely what decides the total. The real cost of a business phone system is the install, the network work it turns out to need, and the hours lost when something breaks and nobody can tell you why.
That is where multi-year national contracts do their damage. A five-year term prices in the risk that the service does not work for you, and hands that risk to you. We do not sell one. Cancel a 1-year commitment anytime with 90 days’ notice, or stay month-to-month. You get 30 days to change your mind on user fees, and your numbers port out if you go.
The counter, honestly stated: a tech-savvy single office that self-installs and never needs a truck roll can beat our total cost with a flat-rate national plan. If that is you, buy the national plan. The install and the network accountability are what you are paying us for, and you would not use either.
When We Are Not Your Best Option
If the per-seat price is the only thing you are optimising and you have someone in-house who will rack, provision, and troubleshoot the phones, a flat-rate national provider will land cheaper. That is a real answer, not a negotiating move.
And if you already run an on-prem PBX that works, ask about SIP trunking into it before anyone quotes you seats. Replacing hardware you already own is the most expensive way to fix a carrier bill.
Ten Plus Users, with or Without Ten Standard Desk Phones
Illustrative monthly service with a 1-year commitment: 10 × $15.99 = $159.90. Add ten standard rental phones at $7.00 each for a combined $229.90 per month.
This example excludes taxes, regulatory fees, other add-ons and separately quoted installation. It uses the current published service rate; any live promotion ends on December 30, 2026, after which regular rates apply. App-only users do not need a phone rental. Rented devices remain ours and must be returned on cancellation.
Compare a complete monthly bill and a separate installation scope
A per-user rate is one part of the decision. Use the same user list, equipment choices and contract assumptions when comparing proposals.
- Recurring service
- Count people who need their own line and select the features each role requires. Separate additional numbers, fax lines, recording add-ons and applicable usage charges from user fees. Taxes and regulatory fees are additional.
- Equipment and one-time work
- Identify standard or executive desk-phone rentals with a 1-year commitment, separately quoted specialty equipment and onsite work. Record network corrections, cabling and training only when they are expressly included in the proposal.
- Term and changes
- Compare monthly with a 1-year commitment against month-to-month. Confirm seat changes and any mixed-term arrangement before signing. A 1-year commitment cancels with 90 days’ notice; rented equipment must be returned.
A practical acceptance check
For an illustrative office with eight calling users and five desk phones, calculate eight selected user plans plus five eligible phone rentals. Then add any fax, add-ons, taxes and fees; keep installation as a separate quoted amount. That example is a worksheet, not an installed-price offer.
What to tell us first
Tell us users by role, phones required, existing carrier, locations and the feature that drives your plan choice. We can discuss a current bill through an agreed exchange; this form does not accept bill uploads.
Tell us about your office
Get a phone-service quote with the installation scope spelled out. Compare the whole job before deciding which provider fits.
Request a phone-system quote
Step 1 — What do you need?
What to settle before you switch
- 1
We review your requirements
Start with users, site locations and the system you have today. You do not need a finished specification to ask for a quote.
- 2
Separate service, equipment and installation
Ask for the recurring plan, optional desk phones, onsite work and applicable fees to be shown separately. Site readiness and devices determine the installation scope.
- 3
Agree the port and installation plan
Contract dates, site access and carrier confirmation shape the target cutover. Keep current service active until the number transfer is confirmed complete.
Business VoIP Pricing FAQs
What is not included in the per-user price?
Is there a multi-year contract?
Do you match competitor pricing?
Which plan do most businesses pick?
When is Pro actually worth it?
Can we mix plans across the company?
Do prices change if we add seats mid-term?
How much is installation?
What does a typical small office end up paying?
Get a Quote on Your Phone System
Tell us your extension count and current provider. We price the port and the install together.
845 West Market Street, Suite P, Salinas · Support 24/7 · No multi-year contracts