Fax Machine Line for Business:
$13.99 a Month, Adapter Included
How much does a fax machine line cost?
VoIP Services Now is the business phone service run by SRS Networks, a Salinas, California company operating since 1996. A fax machine line is $13.99 per line per month with a 1-year commitment, plus taxes and fees, sold nationwide. The price includes a Grandstream analog adapter set up for fax, and we test your machine on the line before you rely on it. It is a line for a fax machine or MFP, not a person; receiving faxes online already comes with every plan. Call (866) 601-3636.
Online Fax Replaced Most Fax Machines. Not All of Them.
Every user on every plan can already receive faxes in the web and mobile apps. Sending them is included on Plus and Pro, or $4.99 a month on Basic. For most offices, that is all the fax they need.
The machine stays when the work runs through it: documents that arrive and leave on paper, or an MFP that faxes straight from its scanner.
Fax over an internet connection is fussier than a call. The page is converted to audio and back, and it does not tolerate the small losses a conversation shrugs off. So the line, the machine and the router are all set up for fax, and the machine is tested before anyone relies on it.
A Line, a Number and an Adapter, Set Up for Fax
A line built for the machine
Not a user extension. No voicemail to intercept a fax, call waiting off, and no call routing in the way.
Its own number
Port the existing fax number with no port-in fee, or take a new local number. It rings only the machine.
The adapter, included
A Grandstream HT801, or one two-port HT802 shared by two lines, provisioned before it reaches your office.
Settings for fax over the internet
9600 or slower, error correction off, standard resolution. Plan on black-and-white faxing.
A test before you rely on it
Test faxes on our network first, then one to an outside fax test service.
24/7 support
A fax that will not go through gets the same support line as a call that will not connect.
Fax Machine Line Pricing: $13.99 per Line per Month, Adapter Included
Fax machine line
per line / month, 1-year commitment
- Grandstream adapter included
- Its own number, new or ported
- Unlimited faxing in the US
- No user seats needed
- Tested on your machine
- No promotional pricing
- Price
- $13.99 per line per month, with a 1-year commitment.
- User seats
- None needed. A fax machine line can be bought on its own.
- Faxing
- Unlimited to the United States and many Canadian area codes, for normal business use. Broadcast faxing is not offered.
- Taxes and fees
- Federal and state taxes and regulatory fees are added to the invoice.
- Adapter
- A Grandstream HT801 is included, or one two-port HT802 for two lines in the same place. It stays ours and is returned before service is fully cancelled.
- Number
- One number per line, new or ported in, with no port-in fee.
- Promotions
- None. The price does not change on a date.
- Installation
- Onsite installation is quoted separately.
- Cancellation
- A 1-year commitment cancels anytime with 90 days' notice.
- Money-back guarantee
- The 30-day money-back guarantee covers the line's fees.
- BAA
- The Business Associate Agreement available to healthcare customers covers fax machine lines.
- International faxing
- Follows the account's international calling terms: switched on by request, and a deposit may be required.
Online Fax or a Fax Machine Line: Which One You Need
| Compared | Online fax (every plan) | Fax machine line |
|---|---|---|
| What it is for | Receiving and sending faxes in the web and mobile apps | A physical fax machine or MFP that has to stay |
| Price | Receiving on every plan; sending included on Plus and Pro, or $4.99 a month on Basic | $13.99 per line per month, with a 1-year commitment |
| Hardware | None | Grandstream adapter, included: an HT801, or an HT802 shared by two lines |
| Number | A fax number on your account | Its own number, ported or new, that rings only the machine |
| Setup | Nothing to install | Adapter provisioned, machine set for fax, tested before you rely on it |
| Needs | The web or mobile app | Power and the office internet connection at the machine |
| Best for | Offices that mostly receive, and occasional senders | Paper workflows and MFPs that fax from the scanner |
How a Fax Machine Line Goes In, Step by Step
- 1
Tell us about the machine
Make, model, roughly how much it sends in a day, and whether its number has to port.
- 2
Check the network
The router's SIP ALG setting, plus the connection's jitter and packet loss. If the current router cannot support the agreed setup, confirm any network change or replacement and its cost before work starts.
- 3
Provision the adapter and set the machine
The adapter arrives set up for the line. The machine is set to 9600 or slower, error correction off, standard resolution.
- 4
Test before you rely on it
A run of test faxes on our network, then a fax to an outside test service once every internal test passes. Any failure is traced to the network or the machine first.
- 5
Port the number, then cancel the old line
The old line stays in service until the port completes and the test faxes pass, so the office keeps faxing on it until the new line has proved itself.
Fax Fails on the Network, and the Network Is What We Do
Fax is sensitive to things a phone provider normally cannot see. SIP ALG on a router can break fax even when calls sound fine, jitter and packet loss matter, and so does a machine sending faster than the connection carries cleanly.
SRS Networks installs network infrastructure as its main business. If a router cannot switch SIP ALG off, any replacement or other network change needs an agreed scope and price before installation.
We install onsite: from our Salinas office on the Central Coast and in the South Bay, and through SRS Networks’ deployment teams everywhere else.
When a Fax Machine Line Is the Wrong Answer
If you only receive faxes, you do not need one. Every plan already receives them.
Sending a few faxes a month is cheaper online: sending is included on Plus and Pro, or $4.99 a month on Basic, with no hardware.
A machine that sends long documents all day, where a failed fax costs real money, is a poor fit for fax over an internet connection, which is best effort. Keep a copper line for that one machine while you can still get one, or move the work to online fax.
An alarm dialer, elevator phone or fire alarm communicator is not a fax line. Elevator phones and fire alarm communicators are life-safety circuits, and some need a dedicated cellular communicator rather than anything we sell. How alarm and elevator lines are handled.
And broadcast faxing is not offered on any of our services.
Agree what counts as a successful fax test
A machine reaching dial tone is only the first check. Fax over an internet connection is best effort, and a successful short transmission does not establish every document or destination will work.
- Record the actual machine
- Provide the manufacturer, model and whether it is a dedicated fax or a multifunction printer. Note the number you want to keep and whether the present line also serves another device.
- Choose representative documents
- Use non-sensitive sample pages that resemble your normal workload. Agree tests in both directions with destinations you actually use, including longer documents if those matter to the business.
- Decide before cancelling copper
- Have the designated business contact review the results. If the machine or connection does not meet the need, discuss an alternative workflow before porting or disconnecting the old service. Alarm and life-safety circuits are a separate assessment.
A practical acceptance check
Record the sending machine, receiving destination, page count, direction and completion result. Repeat the agreed checks after the number transfer; a pre-transfer test alone does not verify the final inbound route.
What to tell us first
Send the machine model, installation city or ZIP and whether an existing fax number must transfer. Do not include patient documents, financial records or carrier credentials in the quote form.
Tell us about your office
Get a phone-service quote with the installation scope spelled out. Compare the whole job before deciding which provider fits.
Request a phone-system quote
Step 1 — What do you need?
What to settle before you switch
- 1
We review your requirements
Start with users, site locations and the system you have today. You do not need a finished specification to ask for a quote.
- 2
Separate service, equipment and installation
Ask for the recurring plan, optional desk phones, onsite work and applicable fees to be shown separately. Site readiness and devices determine the installation scope.
- 3
Agree the port and installation plan
Contract dates, site access and carrier confirmation shape the target cutover. Keep current service active until the number transfer is confirmed complete.
Fax Machine Line FAQs
How much does a fax machine line cost?
Can we buy a fax machine line without a phone plan?
Is faxing unlimited?
Do we need a fax machine line, or is online fax enough?
Is the adapter really included?
Will our fax machine or multifunction printer work on it?
Can we keep our fax number?
Does the line use T.38?
Is a fax machine line covered by our Business Associate Agreement?
Is a fax machine line the same as a user on our plan?
Can the fax machine line run our alarm panel or elevator phone?
What happens in a power or internet outage?
Put Your Fax Machine on Its Own Line,
$13.99 a Month, Adapter Included
With a 1-year commitment. Tell us the machine's make and model and whether the number has to port. We price the line and the install together.
845 West Market Street, Suite P, Salinas · Support 24/7 · No multi-year contracts