Business Phone Systems for
Clinics and Practices
- Front-desk overflowCall queues and ring groups — every plan
- Practice-approved closing instructionsGreetings and schedules — every plan
- Message delivery to assigned staffVoicemail-to-email — every plan; review inbox access
- Agreement for covered servicesBAA available; confirm scope before use
Who sets up business phone systems for clinics and practices?
VoIP Services Now is the business phone service run by SRS Networks, a Salinas, California company operating since 1996. Queues, schedules and voicemail-to-email are available on every plan. Pro includes call recording and 10-year data retention. A BAA is available; the practice still needs appropriate access, message-handling and retention policies. Service starts at $11.99 per user per month with a 1-year commitment, plus taxes and regulatory fees. Optional equipment rental and onsite installation are separate. Call (866) 601-3636.
What Do Clinics and Practices Need from a Phone System?
A clinic needs a clear destination for different enquiries: appointments, existing-patient messages and administrative questions. Start with the people who can answer each one and the fallback when the desk is occupied. A queue organizes waiting calls; it does not supply clinical triage or staff to answer them.
Message delivery is part of the design. A named email destination can avoid a general handset mailbox, but that inbox, its devices and its access permissions still need the practice’s review. Transcription, recording and retention add copies of information; they are not automatically appropriate merely because a plan offers them.
The practice should approve after-hours wording and any instructions for urgent concerns. Confirm the actual destination and staffed hours, then test the configuration. Phone routing is not a replacement for the practice’s emergency instructions or an answering service.
How We Configure a Phone System for Clinics and Practices
| What you need | Feature or scope to confirm |
|---|---|
| Front-desk overflow | Call queues and ring groups — every plan |
| Practice-approved closing instructions | Greetings and schedules — every plan |
| Message delivery to assigned staff | Voicemail-to-email — every plan; review inbox access |
| Agreement for covered services | BAA available; confirm scope before use |
| Recording and retention requirements | Call recording and 10-year data retention — Pro |
| Appointment workflow | Appointment scheduling — Pro; confirm the required workflow |
What Should Clinics and Practices Include in a Quote Enquiry?
- Describe the answering roles, approved schedules and intended mailbox recipients without patient details.
- Identify whether recording, transcription, retention or a BAA is required and who approves those decisions.
- List site addresses, user/device counts and any fax or alarm dependencies; use a secure channel for sensitive records.
An acceptance example to agree: Using fictional information, call the appointment route, let a call go unanswered and verify the authorized message recipient. Test the practice-approved after-hours greeting separately.
Fill in one row per location. Start with counts and roles; keep passwords and transfer PINs out of the worksheet. No email is needed to download it.
Compare the Work Behind the Monthly Rate
| Compared on | Ask every provider | VoIP Services Now |
|---|---|---|
| Physical installation | Who installs, which devices, and what work is excluded? | Onsite installation is available and quoted separately for your site. |
| When call quality drops | Who investigates the account, local network and internet connection? | Support can investigate call signalling and the network path. Agree access and responsibility for third-party network changes. |
| Cabling or a new drop | Is it included, separately priced or assigned to another vendor? | Network and cabling work can be scoped with SRS Networks. It is not included in a user-plan price. |
| Contract | What is the term, equipment ownership and cancellation obligation? | Monthly with a 1-year commitment, or month-to-month at a higher rate. A committed plan bills for 90 days after cancellation is requested; rented equipment must be returned. |
Installed Onsite Nationwide, and Locally from Salinas
Other Industries We Set Up Phone Systems For
Plan a phone system for clinics and practices
Get a phone-service quote with the installation scope spelled out. Compare the whole job before deciding which provider fits.
Request a phone-system quote
Step 1 — What do you need?
What to settle before you switch
- 1
We review your requirements
Start with users, site locations and the system you have today. You do not need a finished specification to ask for a quote.
- 2
Separate service, equipment and installation
Ask for the recurring plan, optional desk phones, onsite work and applicable fees to be shown separately. Site readiness and devices determine the installation scope.
- 3
Agree the port and installation plan
Contract dates, site access and carrier confirmation shape the target cutover. Keep current service active until the number transfer is confirmed complete.
Clinic and Practice Phone System FAQs
Does the phone service make our whole practice HIPAA-compliant?
Which plan includes recording and long retention?
Can voicemail reach an assigned staff inbox?
Can callers hear their position while waiting?
Is appointment scheduling included at the entry tier?
Who approves the after-hours patient message?
Can our current fax machine remain?
What does installation for a practice include?
Get a Quote Built for
Clinics and Practices
Tell us your extension count and current provider. We price the port and the install together.
845 West Market Street, Suite P, Salinas · Support 24/7 · No multi-year contracts