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VoIP Services Now
AI Receptionist

AI Receptionist for Business,
Give Each Call a Clear Next Step

An AI Receptionist can be scoped to handle a fuller caller conversation, capture an inquiry and support appointment workflows. It is a separately quoted add-on: the basic AI Agent included with Pro provides limited conversation.
Start with what your callers need, then confirm the actions, usage and integrations in your proposal.
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Quick Answer

What does the AI Receptionist do?

VoIP Services Now is the business phone service run by SRS Networks, a Salinas, California company operating since 1996. The AI Receptionist is an add-on for fuller conversations and expanded answering workflows. Discuss approved answers to routine questions, caller details, busy-hour or after-hours handling, appointment requests and transfers to staff. Calendar booking and CRM updates require a supported, separately confirmed integration. Setup, ongoing service, usage and changes belong in the written quote. It is distinct from the basic AI Agent included with Pro.

Caller Questions

Answer the Questions Your Team Repeats Every Day

Hours, location, service area and approved service descriptions are useful starting points. Bring the questions your staff answer repeatedly and the wording you want callers to hear. Assign someone to keep that information current as hours, services or locations change.

The fallback matters as much as the answer. Agree what the receptionist should do when the caller asks something outside the approved information: collect a callback request, attempt a transfer or give another agreed next step. An unknown answer should reach that path rather than become a promise on your behalf.

New Inquiries

Collect Enough Context for a Useful Callback

Scope the information staff need to continue the conversation: the caller's name, callback number, reason for calling and the location relevant to the request. Keep intake short enough that a caller can finish it. Confirm the fields and destination before relying on the workflow.

A captured inquiry still needs an owner. Decide who receives the information, who follows up and what the caller is told about timing. If a CRM entry or call summary is part of the proposal, confirm its destination, supported integration and behavior in a demonstration.

Busy & Closed Hours

Give Overflow Calls an Agreed Path to Staff

Use your busiest hour and your closed-hours call pattern to design coverage. Some callers need to leave an inquiry; others need a person. Identify the transfer contacts, coverage hours and the requests that require human judgment.

Test the case where nobody answers the attempted transfer. Agree whether the caller can leave details or take another route, and what response expectation they hear. AI coverage, successful transfers and callback timing are separate parts of the service scope; none should be assumed from the label AI Receptionist.

Appointments

An Appointment Request and a Confirmed Booking Are Different Outcomes

Capturing a preferred day and time gives staff a request to review. Booking an available slot requires the receptionist to work with a supported calendar and the right permissions. Decide which outcome your business needs before discussing the integration.

Confirm the calendar product, permitted actions, availability rules and whether staff approval is required. If booking or CRM updates are proposed, ask to see that actual integration operate. The Pro plan's appointment-scheduling feature does not by itself establish a complete receptionist booking workflow.

Service Scope

Quote the Receptionist Separately from Phone Users

The AI Receptionist add-on has a custom quote. Bring expected call volume and call length, coverage hours, requested languages, intake fields, transfer destinations and the applications involved. Confirm language support and usage allowances for the proposed configuration.

Ask the proposal to separate setup, ongoing service, usage charges, integrations, support and future changes. Hosted user plans, optional phone rentals and onsite installation are separate items. No receptionist minute allowance, supported calendar list or fixed add-on price is published here.

The Difference

Choose Between the Included AI Agent and the AI Receptionist Add-on

DecisionBasic AI Agent on ProAI Receptionist add-on
ConversationBasic reception with limited conversationFuller conversation and expanded workflows
Commercial scopeIncluded with Pro; confirm configured tasksSeparately quoted setup, service and usage
Approved answersConfirm the limited scope during setupScope routine questions and the update process
AppointmentsDo not assume receptionist booking is includedRequest capture or supported calendar booking, as confirmed
Staff handoffConfirm the destination and configured behaviorAgree transfers, human requests and the no-answer path
ApplicationsNo blanket integration promiseConfirm each calendar or CRM action separately
How It Runs

Build the Call Flow Around Five Agreed Actions

  1. 1

    Greet the caller and understand the need

    Agree the business name and greeting, then identify what the caller wants to accomplish.

  2. 2

    Use approved information

    Set the answers the business authorizes and the fallback for questions outside that scope.

  3. 3

    Collect the required details

    Confirm the intake fields, where information goes and who receives the follow-up.

  4. 4

    Take the confirmed action

    Capture an inquiry or attempt an approved transfer. Calendar and CRM actions require separately confirmed support.

  5. 5

    Hand off and test the fallback

    Test a request for staff, a question requiring judgment and an unanswered transfer before accepting the configuration.

Before You Buy

When an AI Receptionist Is the Wrong Answer

A short phone menu may be enough when callers only need to choose a department; auto attendant menus are included on every plan.

Calls requiring human judgment need an agreed staff destination and fallback. A conversational service does not remove that responsibility.

If a required calendar, CRM action or language is unconfirmed, qualify it before choosing the add-on.

Plan the work before choosing a date

Business phone system installationAgree the site prerequisites, installation tasks and handover checks before scheduling the work.Multi-location business phone systemsList each site's users, numbers and exceptions, then agree how the locations move to the phone system.

Tell us what should happen when a customer calls

Share common call reasons, coverage hours, staff handoff contacts, expected volume and any calendar or CRM you want involved. Hosted user-plan estimates exclude the separately quoted AI Receptionist add-on.

Request a phone-system quote

Step 1 — What do you need?

Your contact details

Only the four contact fields marked * are required. Add project details if you have them; you can discuss the rest with our team.

Privacy Policy · SMS Terms

For multiple sites, list the cities. We confirm installation scope for each address.

Anything still on a copper line? (optional)

Describe your call-routing or installation needs. Do not include passwords, account PINs, payment details or patient information.

A member of our team calls back, usually within one business day. Your details are never sold.

What to settle before you decide

  1. 1

    Choose the reception scope

    Compare a menu, the basic AI Agent on Pro and the fuller AI Receptionist add-on against the caller's actual task.

  2. 2

    Confirm actions and commercial terms

    Agree the approved information, transfer destinations, application support and any separately quoted setup, service and usage.

  3. 3

    Test before accepting the configuration

    Hear a routine inquiry, an unknown question and an unanswered transfer. Demonstrate any proposed calendar or CRM action.

Related

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Installed onsite nationwide, and locally from Salinas

For multi-location deployments, a member of our team is onsite to roll out the system at every location you need. Close to our Salinas office, each of these has its own page.

SalinasMontereyWatsonvilleSanta CruzGilroySan JoseCapitolaHollisterGonzalesSanta ClaraSunnyvaleMilpitasBay Area
Frequently Asked

AI Receptionist FAQs

Is the AI Receptionist included with Pro?
No. Pro includes a basic AI Agent with limited conversation. The fuller AI Receptionist is an add-on with separately quoted setup, service, usage and integration scope. Choose it around the caller tasks you need rather than assuming the Pro user price covers it.
Is Live Answer-Connect the same service?
No. AI Receptionist and Live Answer-Connect are separate add-ons, each with its own quote. Confirm the answering method, coverage, instructions, transfers and usage for the service you choose. Neither should be represented as the basic AI Agent included with Pro.
What is the difference between an auto attendant and an AI Receptionist?
An auto attendant uses recorded greetings and menu choices to direct calls, and is included on every hosted plan. The AI Receptionist is a conversational add-on whose answers, intake and actions are scoped for the business. AI call routing on Plus and Pro is another feature and does not establish a complete conversational receptionist.

Compare five ways to answer a business call

Can it answer questions about our hours and services?
Those are useful workflows to scope. Provide approved hours, locations, service areas and service descriptions, identify who updates them, and test the answers. Agree the fallback for questions the approved information does not cover.
Can it capture leads or callback requests?
Caller intake can be scoped around a name, callback number, reason for calling and relevant location. Confirm required fields, where the information is delivered and who follows up. A captured inquiry is not a guarantee of an immediate callback or a completed sale.
Can it book appointments directly into our calendar?
Appointment requests and scheduling are add-on workflows to confirm. Recording a preferred time does not reserve a slot. Direct booking requires a supported calendar, permissions, agreed actions and any staff approval rule. Demonstrate the actual calendar integration before treating booking as part of the service.
Will it update our CRM?
A CRM update requires a supported, separately confirmed integration. Bring the application name and the exact action you need, such as recording an inquiry. Ask to see that action demonstrated; the existence of CRM integrations on Pro does not guarantee every receptionist workflow.
Can callers ask to speak with a person?
A human-handoff path belongs in the call-flow design. Agree the transfer destination, hours and the response when the person does not answer. Include a caller explicitly asking for staff in acceptance testing rather than assuming every attempted transfer will connect.
Can it cover after-hours and busy periods?
Busy-hour and closed-hours intake or transfer paths can be scoped. Specify coverage hours, escalation contacts and which requests can wait. Confirm the configured service and fallback; do not treat general 24/7 phone support as a promise of a particular receptionist answering schedule.
Does it support multiple languages?
List the languages your callers need in discovery. The guide does not publish a supported-language list, so language availability and behavior must be confirmed for the proposed service. Include representative test calls in each agreed language.
How much does the AI Receptionist cost?
It is custom quoted. Setup, ongoing service, usage, integrations, support and changes need their own scope. Hosted user plans, phone rental and installation are separate. No per-minute rate, unlimited AI usage or included minute allowance is advertised without a confirmed proposal.
Does Pro's retention or voice compliance automatically cover AI conversations?
Do not assume that a hosted-plan feature establishes the handling of every AI record or workflow. Confirm what information is collected, its destination, access, retention and any required agreement for the proposed AI service. Keep the intake limited to the information your business needs.
What should we hear in a demonstration?
Ask for a normal inquiry, an unclear request, a question outside approved information, a caller asking for a person and an unanswered transfer. If booking or CRM work is proposed, demonstrate that actual application. Agree acceptance criteria and who approves updates before going live.

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