AI Agent on Pro

AI Agent Included With Pro,
Basic Reception, With a Defined Scope

Pro includes a basic AI Agent for reception with limited conversation, at $24.99 per user per month with a 1-year commitment, plus taxes and fees. Confirm its approved answers, configured tasks and handoff during setup.

Fuller conversations, receptionist scheduling and expanded workflows belong to the separately quoted AI Receptionist add-on.

Get a Quote See Plans & Pricing (866) 601-3636

Basic AI Agent: included with Pro

Limited conversation for basic reception. Agree the approved answers, configured tasks and handoff.

The fuller AI Receptionist is a separately quoted add-on.

Explore the AI Receptionist add-on

Quick Answer

What AI answering is included with Pro?

VoIP Services Now is the business phone service run by SRS Networks, a Salinas, California company operating since 1996. The Pro phone plan includes a basic AI Agent with limited conversation. Pro is $24.99 per user per month with a 1-year commitment, or $32.49 month-to-month, plus taxes and fees. Confirm the agent's configured scope, approved information and handoff before relying on a task. The included agent is distinct from the AI Receptionist add-on; direct booking and CRM workflows need separate confirmation.

Included Reception

Start with the Caller's First Question

The included AI Agent provides basic reception with limited conversation. Start by describing a typical incoming call and what should happen before a member of staff takes over. The useful boundary is the configured scope: agree which information and tasks belong in that first exchange.

Prepare the business identity, approved answers and a contact who can resolve questions about the setup. Do not treat the word AI as a complete list of actions. Confirm each task you intend to rely on and demonstrate the handoff to staff.

Plan Choice

A Menu, AI Routing and Basic Conversation Do Different Jobs

Every hosted plan includes the auto attendant: recorded greetings and menu choices that send a call to a configured person, queue or department. Plus and Pro include the published AI call-routing feature; its configured behavior needs confirmation.

Pro adds the basic conversational AI Agent. That inclusion does not turn AI routing or a phone menu into the fuller AI Receptionist add-on. Choose around the caller's task, then confirm which feature supplies it.

Scope Boundary

Bring Fuller Conversations and Booking Requirements to the Add-on Review

If you need expanded intake, fuller conversations, appointment requests or receptionist scheduling, review the AI Receptionist add-on. Describe the information to collect, the staff destination and any application action needed after the call.

Pro also includes appointment scheduling and supported third-party integrations as plan features. Those labels do not establish a specific AI calendar-booking or CRM-update workflow. Confirm the product, permissions and actual action separately.

Before Activation

Approve the Limited Scope and Test the Handoff

Ask to hear a call inside the agreed scope, a question outside it and a caller asking for staff. Confirm the destination, business hours and no-answer behavior. Record the configuration that you approve and who can request changes.

The guide does not specify an unlimited AI allowance, supported-language list or a blanket integration list for the included agent. Confirm the proposed configuration and any applicable usage terms rather than assuming those details from the user-plan price.

The Difference

Compare the Phone Menu with Pro's Basic AI Agent

Decision	Auto attendant (IVR)	Basic AI Agent
Caller interaction	Recorded greeting and menu choices	Basic reception with limited conversation
Plan inclusion	Basic, Plus and Pro	Pro
Setup	Menu destinations, queues and schedules	Approved information, configured tasks and handoff
Appointment workflow	A menu can send callers to the appointment team	Do not assume direct calendar booking
When to review the add-on	When the caller needs a fuller conversation	When the required conversation or workflow exceeds the included scope

How It Runs

Set the Scope Before You Accept the Configuration

1
Describe the reception task
Bring common call reasons and what staff should receive at handoff.
2
Approve the information and limits
Confirm the questions, configured tasks and fallback for requests outside the basic scope.
3
Test the staff destination
Try a normal call, an unknown request and an unanswered handoff. Assign an owner for updates.

Before You Buy

When the Included AI Agent Is the Wrong Answer

If a recorded menu already gets callers to the right department, an auto attendant may meet the need on an existing plan.

If you need a fuller conversation or a specific booking or CRM action, qualify the AI Receptionist add-on rather than promising it from the included agent.

Plan the work before choosing a date

Business phone system installationAgree the site prerequisites, installation tasks and handover checks before scheduling the work.Multi-location business phone systemsList each site's users, numbers and exceptions, then agree how the locations move to the phone system.

Tell us what should happen when a customer calls

Share common call reasons, coverage hours, staff handoff contacts, expected volume and any calendar or CRM you want involved. Hosted user-plan estimates exclude the separately quoted AI Receptionist add-on.

Request a phone-system quote

Step 1 — What do you need?

Your contact details

Only the four contact fields marked * are required. Add project details if you have them; you can discuss the rest with our team.

Name *

Business name *

Phone *

Email *

Text me about this request. I agree to receive text messages from VoIP Services Now about my request, appointment reminders and follow-ups at the number above. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. Privacy Policy · SMS Terms

Installation city / ZIP (optional)

For multiple sites, list the cities. We confirm installation scope for each address.

How many phones / users? (optional)

Current provider (optional)

Contract status (optional)

Locations (optional)

Anything still on a copper line? (optional)

Anything else we should know?

Describe your call-routing or installation needs. Do not include passwords, account PINs, payment details or patient information.

A member of our team calls back, usually within one business day. Your details are never sold.

What to settle before you decide

1
Choose the reception scope
Compare a menu, the basic AI Agent on Pro and the fuller AI Receptionist add-on against the caller's actual task.
2
Confirm actions and commercial terms
Agree the approved information, transfer destinations, application support and any separately quoted setup, service and usage.
3
Test before accepting the configuration
Hear a routine inquiry, an unknown question and an unanswered transfer. Demonstrate any proposed calendar or CRM action.

Other Ways to Fix a Business Phone System

AI Receptionist add-on: fuller conversations and separately scoped workflows

AI Voice Agent Integration

An AI voice agent from another vendor still depends on your phone system to deliver the call, transfer it back to staff and present an outbound caller ID the carrier accepts.

AI Receptionist

An AI Receptionist can be scoped to handle a fuller caller conversation, capture an inquiry and support appointment workflows.

Hosted PBX

A hosted PBX runs the phone system with a provider instead of an appliance in your office.

Business Number Porting

Number porting transfers an eligible business number to another provider.

SIP Trunking

SIP trunking connects a compatible existing PBX to external calling over an IP network.

POTS Line Replacement

POTS line replacement starts by identifying what each analog line serves.

Installed onsite nationwide, and locally from Salinas

For multi-location deployments, a member of our team is onsite to roll out the system at every location you need. Close to our Salinas office, each of these has its own page.

Salinas Monterey Watsonville Santa Cruz Gilroy San Jose Capitola Hollister Gonzales Santa Clara Sunnyvale Milpitas Bay Area

Frequently Asked

AI Agent on Pro FAQs

Which plan includes the basic AI Agent?

Pro includes it. Pro costs $24.99 per user per month with a 1-year commitment, or $32.49 month-to-month, plus taxes and fees. The included agent provides basic reception with limited conversation; confirm the configured scope during setup.

Does Basic or Plus include the same AI Agent?

The basic AI Agent is listed as a Pro inclusion. Auto attendant menus are included on all three plans, and AI call routing is included on Plus and Pro. Those are distinct features and should not be advertised as the same conversational agent.

Is this the same as the AI Receptionist add-on?

No. The included AI Agent has limited conversation. The AI Receptionist is separately quoted for fuller conversation, scheduling and expanded workflows. Compare the caller tasks you need with the confirmed included scope before choosing the add-on.

Compare included AI, answering add-ons and menus

What can the included AI Agent say or do?

It provides basic reception with limited conversation. Agree its approved information, configured tasks and handoff before promising a specific action. The guide does not provide a universal task list, so the actual configuration needs review and demonstration.

Does Pro automatically include a receptionist that books appointments?

No complete AI receptionist booking workflow should be assumed. Pro lists appointment scheduling as a plan feature, but receptionist booking needs a confirmed calendar, permissions and supported actions. Fuller receptionist workflows are separately scoped with the AI Receptionist add-on.

Does AI call routing on Plus provide the same conversation?

AI call routing is the published routing feature on Plus and Pro. Confirm its configured behavior; it does not establish the included Pro conversational agent or a complete AI Receptionist. Ask to see the particular caller interaction you need.

Will the agent transfer a caller to our staff?

Confirm the configured handoff, its destination and what happens when staff do not answer. Test a caller asking for a person and a request that needs human judgment. Do not assume a successful connection solely because a transfer path is configured.

Are AI usage, languages and integrations unlimited?

No such unlimited scope is published in the supplied guide. Confirm applicable usage terms, required languages and each application dependency for the actual service. An included feature and an unlimited allowance are different commercial claims.

Do we need to rent desk phones to discuss AI answering?

Desk-phone rental is a separate quote item, and mobile and desktop apps are included on every plan. Describe the devices and staff destinations involved in your reception workflow. Confirm the proposed configuration rather than assuming a phone rental is bundled with AI.

How should we decide whether the included agent is enough?

Write down the first exchange you want callers to have and the next step they need. Demonstrate it within the basic agent's confirmed scope. If it needs fuller conversation, expanded intake or a supported calendar or CRM action, review the separately quoted AI Receptionist.

Get a Quote on Your Phone System

Tell us your extension count and current provider. We price the port and the install together.

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AI Agent Included With Pro, Basic Reception, With a Defined Scope